Unable to set up direct debit

[xintong]

Received this email from virgin media saying they can’t set up direct debit. However I soon received another email saying that my broadband bundle has been packed. Does this mean my order is processed and successful or must I still make a call to complete the order?

[Zoie_P · Accepted solution]

Hi xintong, 

We can process your order for Media without a direct debit so it will go through, I would advise calling our team on 150/0345 454 1111 to get your direct debit set up 🙂 

Zoie

[xintong]

Hi. If I change my mind and will want another person to be paying for the broadband, how will this work? Do I just not register the direct debit and let the other person the order the broadband again? Will the broadband that I Alr ordered be shipped out to me even when I have not register direct debit?

[xintong]

I recently ordered a broadband and received an email saying I will need to call virgin media in order to set up my direct debit before they can set up my account. If I now wish to have someone else staying in the same address to pay for the broadband instead of using my card, how will it work? Do I ignore the email and not call to confirm my direct debit and reorder the broadband with bank details of the person who will now be paying? Will the broadband I ordered be delivered since I technically will not be paying and has not set up direct debit?

[John_GS]

Morning, thanks for coming back to us. If you do call the team, they can advise further on this as we can't set direct debits up here.

Best,

[xintong]

Hi I do not wish to set direct debit. I am asking if i continue to not set up direct debit, is my purchase of the broadband still valid? this is so as I want to change the bank account that the monthly cost of the broadband will be billed.

[John_GS]

As you've been advised to contact the team regarding the Direct Debit, that would be your next step on either 150 / 0345 454 1111 or via Whatsapp Messenger on 07305327112

Best,