Unable to reset password

[Ajmwaring]

I'm unable to reset my virgin media account password, it says my email address is not registered, however when I look up the email for my account that email comes up.

[Steven_L]

Hey @Ajmwaring,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your password reset, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L