Unable to reset my password as Virgin do not recognise my details.

[markoh2]

• Even though I enter the correct details to reset password, the confirmation page states my bill information is wrong.... it isn't and this problem appears to be common. Please advise solution, thank you

[Paul_DN]

Hi Mark,

Thanks for reaching out to us and welcome back to our community, sorry to hear you are facing issues trying to reset your online account password, the billing information is for the latest bill, this is the last one generated not paid.

If you are unable to find this information, I will be more than happy to help further?

Regard

Paul.