Unable to reset MyVirginMedia account password

[N-Red-Lake]

Hi,

I am unable to reset MyVirginMedia account password for my primary account online. I think this is because my email login is a blueyonder address. When I try it asks me to contact VirginMedia, are you able to help me?

Thanks

[Carley_S · Accepted solution]

Hi @N-Red-Lake,

Welcome to the community!

Sorry to hear that you're not able to reset the password for your primary My Virgin Media account. We can take a look to see if we are able to change this for you at our side. Please join me on private message so we can locate the account and pass security questions. You can see your private messages at the top of the page , in the envelope icon.