Unable to register in myvirginmedia app

[Fkhan]

I moved home recently with Virgin media and i got a new account number and area code…. Now i am unable to register this new account on myvirginmedia (both the app and the website). No one at bitgin customer services is helping in any way and its really frustrating that this cannot be resolved asap…. Terrible cayomer service and its things like this that just want me to cancela nd leave virgin media…. Does anyone here have a reaolution to this issue?

[Graham_A]

@Fkhan 

If when you moved you didn't ask for your old account to be moved to the new account I believe that you will need to create a new My Virgin online account with a different email address.

[Fkhan]

@graham_A i tried that too (create a new account) but even that doesnt work…. Just gives me a message that they cant create my account at this time and please come back later…. I actually have been trying every day since 11th december, have spoken to totally unhelpful virgin staff on both the phone and whtsapp and atill getting absolutely nowhere!!!

[Fkhan]

@graham_A i tried that too (create a new account) but even that doesnt work…. Just gives me a message that they cant create my account at this time and please come back later…. I actually have been trying every day since 11th december, have spoken to totally unhelpful virgin staff on both the phone and whtsapp and still getting absolutely nowhere!!!

[Ashleigh_C]

Hi there @Fkhan, 

Thank you so much for your post and welcome back to our Community Forums! 

I am so sorry to hear that you are facing this issue since your move and our customer services have not yet been able to help! 

I'd be more than happy to look into this for your, I'll send you a PM now so we can investigate.

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received. 

Thank you. 

[Fkhan]

@Beth_G

i am also having the same issue. Can you help me aswell on this? Please private message me to discuss help me resolve this. I try and register with any email address and get the below reaponse froM both the app and the website…. Really need somw help please urgently!!! 

[Graham_A]

@Fkhan  Have you replied to the the private message that @Ashleigh_C  sent you on 27th Dec?

[Fkhan]

Yes i have and thats not really going anywhere…. Its been raised with virgin IT and i’ve hd 2 phonecalls with them with no use.

i found this post and tagged into it as it seems that Beth has resolved n exact or similar issue int he past. Thanks

[Fkhan]

I am having the same problem and after multiple messages and forum posts am still waiting for someone to come back to me. Maybe i should just cancel my direct debit to make virgin media take some notice and resolve this?

i get the same message as everyone else i. This post chain…..can someone at virgin media actually help?

[Fkhan]

 Is anyone looking into this or has it now just been forgotten? I jave recieved an email about a bill being ready and me needing to pay it…. Do i need to stop that payment to make virgin media take notice of the terrible customer experience?