Unable to register for eBilling

[jamespirie]

Hi,

I'm a new customer and I received an email containing an account number and area reference with instructions to set up a My Virgin Media account for eBilling. When attempting to set up the account I get the error message "We can't find an account with the details you've provided" and I am unable to proceed with registration. 

[Travis_M]

Hi @jamespirie 

Thanks for posting on our community forum and sorry to hear about the issue with ebilling.

I'm going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

Regards