Unable to register for My Virgin Media Account

[RuthieV]

Hi

I signed up for Virgin Media yesterday and have since received several emails suggesting that I register for My Virgin Media account now. However, every time I try to do this, once the 'I am not a robot' box has been ticked and I hit the Submit/Continue button, nothing happens, i.e. the same page with all completed details is displayed and I can get no further.

Any ideas please?

Thanks, Ruth

[dvisor]

Hi  - I don't appear to have received a private message.

[Mitch4]

Tried for about four weeks to set up account and have tried different browsers with cache cleared. 

[Molly_G]

Hi @dvisor, sorry about that - I will message you now.

@Mitch4, are you able to expand on the issue that occurs when you try registering? Do you receive an error message / does the site freeze?

Thanks,

[Mitch4]

Hi Molly

i get this message

We are not able to set up your my Virgin Media account at the moment. Please try again later, or you can also set up your my Virgin Media account at the time of your broadband installation. We are looking forward to connecting you to your superfast broadband.'

I have tried various different email addresses. I have previously had a virgin media account a couple of years ago and it uses the same email as when I signed back up to Virgin. I do get the changes to web safe email but just cannot create an account. 

[Molly_G]

Hi @Mitch4,

Thanks for confirming all that. I will happily look into this for you to hopefully get this sorted - please look out for the purple envelope for my private message so I can just get a couple of details from you.

Many thanks,

[Steven_L]

Hey @dvisor,

Sorry for the delay, I've now sent over the private message, please look out for it and we can get started.

Regards,

Steven_L

[John_GS]

Hi Mitch4

Thanks for joining us on PM - Just to update the thread, the online account has been sorted 🙂

Kind regards,

[SudBrodie]

Hi,

I am also unable to register my Virgin Media Account since it says that the password cannot be used despite all of the requirements for the password being satisfied. Please direct message me to help me set up my virgin media account.

Thanks,

Sud

[Zach_R]

Hi @SudBrodie,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that you're having some issues setting a password up for your online account. If all requirements are being met but it's still not accepting it can you try clearing your cache and cookies to see if that helps at all?

If it doesn't, can you also try from a different browser and device?

Thanks,
 

[SudBrodie]

Hi @Zach_R,

I have tried all that you suggested and have tried using different passwords but each time it still tells me to use a different password despite all the requirements being fulfilled.

Please let me know what to do next.

Thanks