Unable to register an account (DEF01 Code) error

[Goof-Ball]

hi,

I have been sent an email asking me to register my new account but keep getting the following:

Any advice on how to proceed?

Many Thanks

[Paulina_Z]

Hi @Goof-Ball, 

Welcome to our Community Forums! Thank you for your first post! I'm very sorry to see that you're having issues registering for an online account! 

Have you tried to register by using another web browser, or on the App at all? 

Please also try to clear cache and cookies to ensure that you can Register correctly.

Keep us updated on how you get on and if you need any further assistance. We're happy to help.

Thank you.