Unable to register account

[blinkertoon]

Have just ordered broadband and seem unable to create an account. Just get the below message:

We're sorry to see you go
offline

Now you’ve left us, we’ve closed your account and you can no longer register for My Virgin Media.

Was a customer many moons ago but this seems a little odd. Any thoughts?

Thanks.

[Carley_S]

Hi blinkertoon

Welcome to the community. 

Sorry to hear you've not been able to create an online account at this time. The email you are using seems to still be connected to an older account. Do you have an alternative email that you can use to create an online account?

[blinkertoon]

Thanks Carley.

I do but would rather keep using the same, main one. Is there not any way to reopen/connect with my original account or email?

Thanks again.

[Carley_S]

Can you confirm how long ago was your older account that this email is connected to disconnected? ~CS~

[blinkertoon]

Hard to say to be honest, but I'd say at least 10 years?

[Carley_S]

Thank you for confirming this blinkertoon.  Would you be able to pass account security questions on your older account? If not, do you still live at the same address to which your previous services and account were active 10 years ago?  

[blinkertoon]

Of course, and should be 🙂

[Akua_A]

In this case, I have sent a private message to further look into this @blinkertoon. 

Please lookout for the purple envelope and provide a response when you can.

Thanks,

[blinkertoon]

Just about to reply now - thanks!

[Akua_A]

Glad to hear this has been resolved @blinkertoon. 

Please do not hesitate to contact us if you need any further help 🙂

Thanks