Unable to modify account setting - phone number

[Anonymous]

Hi

I am not able to update the phone number linked to my account.

I have tried using the browsers Chrome, Firefox, Opera and Edge. This hasn't helped.

I have tried changing device and connecting to another network. This hasn't helped either.

Attached below is the screenshot of the error.

[Anonymous]

I have tried to resolve this issue via. Virgin Media's live chat function.

I waited in-queue from around midday until closing hours, and didn't receive a response.

[Ashleigh_C · Accepted solution]

Hi there @Anonymous

Thank you so much for your post and welcome back to the forums! 

I'm so sorry to hear that you have been unable to update your number, I'd be happy to do this with you via a PM.

I'll pop one across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thanks again.

[Diziet_Sma]

Hello, I’m also unable to change the number on my account. Can you help me please?

thank you

[Matthew_ML]

Hey Diziet_Sma, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM so we can look at updating this for you.

Please do keep an eye out for the purple envelope. Thanks