Unable to login to my account

[l2kphil]

I'm stuck in the same loop that a few others have reported. Going through the registration process tells me that my account exists, but trying to reset the password tells me that the account can't be found:

Any clues as to what to try next?

[Gareth_L]

Hello l2kphil,

Sorry you are still unable to set up this account. 

Can I send you a private message to pass security.

Then I can take a look at what is happening and help fix this.

Gareth_L