Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Unable to get help- missed payment

Csmith1996
Joining in

on ‎09-05-2022 12:24

I have a missed payment from last month and have been told my services are getting f suspended “in the next few days”. I’ve tried phoning all morning as I will be able to pay the bill this Friday however I do work from home so I need to know the services will not be suspended. Can someone please advise how I can get through to speak to anyone I’ve tried the WhatsApp messenger it isn’t working as none of their messages come through and on text it’s going round in circles saying do I want to switch to WhatsApp and then no WhatsApp coming through.

0 Kudos
2 REPLIES 2

Csmith1996
Joining in

on ‎09-05-2022 12:25

i should also add I’ve phoned multiple times all morning with no success I don’t get passed on to customer services and I get cut off

0 Kudos

newapollo
Very Insightful Person
Very Insightful Person

on ‎09-05-2022 14:23

Hi @Csmith1996 

Give the VM Collections team a call on 0800 052 0360.

They may be able to assist further as they have options to help, depending on what situation you’re in, including giving a few extra days to pay your bill.

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Top