Unable to get an agreed credit applied to my account

[Diamondman]

Hi

Back in June 2021, VM agreed that I had been overcharged £100+ during a package changeover which was delayed due to COVID issues. Since then I have had 6 conversations with VM staff, all accepting that the credit was agreed and on each occasion, they said "the issue will be actioned by my manager in the next 48 hours" - It never is!!!!

They won't transfer me to a manager. How do I contact someone (ideally in the UK) who can deal with this?

[Kath_F]

Hi Diamondman, 

Thanks for your post and apologies to hear that you are having an issue getting a credit applied. 

This is certainly something we can look in to for you however we will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,