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deosil
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Unable to authenticate MyVirginMedia and pop/smtp mail servers.

Hi,

I've been postponing this for a while, but now need to get this resolved 🙂

I'm unable to login to "My Virgin Media" https://my.virginmedia.com/ (https://identity.virginmedia.com/ ... )

"You've entered the wrong username or password. Passwords are case-sensitive, so please check your CapsLock isn't on."

I'm quite certain this isn't a browser or cookie issue.


Additionally, I'm unable to access mail via pop/smtp

"Mail server responded: [AUTH] Authentication failed."


I, rather foolishly perhaps, went through the "Forgotten your password?" routine and "changed" my password. However there was no indication whether that succeeded or not. Now, not only am I unable to login, I don't know if the "correct" password is my original, or the changed one.

If a VM staff person could assist, I would be most appreciative.


Regards,
Paul.

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Re: Unable to authenticate MyVirginMedia and pop/smtp mail servers.

Hi deosil, thanks for the message. 

 

We will send you a private message 

 

Kind regards 

Chris 

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deosil
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Re: Unable to authenticate MyVirginMedia and pop/smtp mail servers.

Now resolved, my thanks to VM staff member Chris_W1

 

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