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Jack828
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Unable to access bills

Hi,

I recently cancelled my services, but need to submit my bills to work so I can claim some of the money back. When I try and access the bills page I am only greeted with:

Oops

We're sorry, but there's a technical hitch and we can't show your My Bills Overview at the moment. Please try again later or visit My Virgin Media Home.

 

This is a massive pain, as I can't even access the live chat functionality to talk to an agent! The button is greyed out with zero indication. To be honest, I'm glad I've had to leave!

 

EDIT: UPDATE - Managed to join the chat queue using the terrible app...if it is busy, let us join a damn queue! Don't show us disabled buttons, that's basic UX.

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dante01
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Re: Unable to access bills

Try going via the View Contract option first. Then use the View Bills option you get on that page. I've had this issue before and this allowed me to access my current and past bills. Use the View Bills option above where it says View Contract as opposed to the option in the black bar across the top of the page. 

 

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Jack828
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Re: Unable to access bills

That's done it! Thank you a million!

 

Now to wait in the chat queue to resolve some weird charges...

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