Virgin media put a default on my account in October last year after I disputed owing £245 to pay the balance of a years payments due to moving house and following being with them since the days of Telewest and never having owed them a penny.
I moved to Cornwall where Virgin cannot provide broadband and I explained in great detail that the move was to protect my mental health and that at the time I was feeling suicidal with worry. During one phone call with a supervisor I genuinely believed she had listened to me and agreed to cancel the so called outstanding balance but how wrong could I be........ a debt collector letter followed. In my reply to them even they passed my case back to Virgin and would not take it on.
I now have a default against me which is stopping me getting any loans due to their heartless behaviour. Is there any kind soul in Virgin who will actually look again at my case and arrange for this ridiculous default to be removed urgently?
