on 20-06-2022 16:03
Hi,
I am currently subscribed to a VM broadband package. I receive the bill every month (2nd or 3rd of each month), however I have not received anything in June. When I go to my bills page, the "current bill" displayed is the May one.
What I find concerning is when I click on "view bills in MyVirginMedia", it shows me a bill of £170, while my package is £69. The page is very weird (I have attached a screenshot, you can see the font on the red buttons is wrong), and when I click on "understanding my bills", my current bill is shown to be the May one. No trace of this £170 bill whatsoever (I have never received an email about it either)
I tried calling the help number, but after a few minutes and stating the issue is with my bills, the automatic line sends me a text with a link to my bill online and hangs up (very helpful system to say the least).
I'm a bit worried because the payment of my VM bills is usually the 22nd of each month, and I don't want this £170 to be debited off my account as it is incorrect.
My account number is removed
Any help would be appreciated
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 20-06-2022 18:34
Hey valpd, thank you for reaching out and I am sorry to hear bout this billing issues.
I have taken a look at side and I want to go into this in more depth with you.
I am going to send you a PM, please can you look out for the purple envelope. Thanks
Matt - Forum Team
New around here?