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on 28-07-2021 19:30
Can anybody please provide an email address to contact Virgin Media regarding cancellation? There are various links on their website but they just go round in circles without revealing an email contact. Phoning gets nowhere (unless you count hanging on for ages and getting cut off).
I sent written notice of cancellation to the address provided (giving the 30 days VM require) over a week ago but have not received any acknowledgement.
All I need from them is details of how (and to where) they want their equipment returned. I have read online that they provide boxes/bags, labelling instructions and have a peferred courier service.
I don't want to just leave their TV boxes lying around when I have moved on but the return address seems to be a secret.
Answered! Go to Answer
on 28-07-2021 19:46
There is no customer-service email, although staff do respond to posts on these boards.
You can check what equipment you have, and order any returns packaging, at https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment
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on 28-07-2021 19:46
There is no customer-service email, although staff do respond to posts on these boards.
You can check what equipment you have, and order any returns packaging, at https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 28-07-2021 22:44
on 31-07-2021 12:14
on 31-07-2021 12:36
Hi @ElaineCurrie6,
Welcome to our Community Forums and thanks for posting.
Sorry to hear you are leaving us. I have taken a look at your account and can confirm there is a work order currently raised for your disconnection.
In regards to returning your equipment, I can see the notes on the account advise there is none which needs returning. You have a TiVo box which can be recycled. More info on this can be found on the link @japitts kindly sent.
For your reference- Recycling my Kit
You will receive a final bill and if you have any credit on your account we will refund you that amount via a cheque which will be sent to the forwarding address you provided.
Let me know if you have any further questions.
on 01-08-2021 11:44
Hi Ayisha
Thank you for clarifying this for me. I misunderstood the reference to asking for special bags to return boxes.
My contract termination date has been set and I wanted to make sure the Virgin Media boxes were taken care of. I was not looking at recycling the boxes, I was looking for a way of returning them. The boxes are only a few months old and are in perfect condition. I know there has been a shortage of the new boxes and assumed Virgin Media would be able to reuse these. However, it is no problem for me to send them to our local dump.
on 01-08-2021 11:50
Hi @ElaineCurrie6,
Thanks for your message. I can appreciate where you are coming from however we do not require your TiVo boxes to be returned. We’re not reusing many of our older products now because they don’t give our customers the best experience and are not as power efficient.
We encourage you to dispose of them in an environmentally friendly way.
Many Thanks