Trying to return a router, can't get it to a collect+ store
I recently helped my brother who has learning difficulties, to install and set up his new router after the wi-fi on his old one went feet upwards.
The unit came with a return label and kit to send the old router back to VM, I presume for testing or recycling, but it came with a label for Collect+.
Neither my brother or I can drive, and according to the website of Collect+, the nearest location we can take the router to in order to dispatch it, is 10 miles away at a garage half way up a major A road...
Is there any other way to send this router back, by post or collection from his house please? We don't want to be charged for failure to return it.
Re: Trying to return a router, can't get it to a collect+ store
Thanks for using the forums to get this issue with your equipment return looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you, we can ask an engineer to come pick up your equipment as the Collect+ couriers have been affected by the pandemic. So to keep you out of harms way we are collecting them from your address.
I understand its been a few days since you last posted about this, so if you've actually got it sorted please let me know 🙂