I rang up and tried to cancel/downgrade as my discounts end in november and i expect the price to skyrocket.
I think the person on the phone basically said ring back on the 22nd of this month as thats when it ends.
we have a V6 box and 2 extra TV boxes, broadband and a full house xl TV package.
What i want to have is just 2 boxes and maybe a lesser TV package to get the bill to stay as what it is now.
The room i want to cancel TV in has the V6 box but ideally would like to move the V6 box into a room with a standard TV box currently, can this be done? basically cancel a standard box and manually move the V6 into that room.
What number do i ring, should i do it now and how do i explain the above to the call center?
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre
leave it until 30 days before the end date of your contract as afaik you have to give 30 days notice to reduce your package - if you do it now any discounts will end at the change over date
what they will offer is anybodies guess - you might be better giving 30 days notice to leave and hope outbound retentions ring with a better offer - they dont ring all who give 30 days but if they do any offer will usually be better than you can get by ringing in - if they dont ring you can always pull your notice and hope for a reasonable deal
Yea i struggled to understand the person i got, he said it would be best if i rang back around the 22nd so i explained what i wanted and when i realised i was wasting my time i asked if i should ring back on the 22nd and he said ‘thank you for your call’ and hung up.
i was hoping when i mentioned calling stuff that he would put me through to the escalated cancel team
Thank you very much for your post. We are sorry to hear you've had a bit of a long winded effort in trying to sort this out, we would certainly like to have a further look into things for you to see what can be done. This will require a private message in order to ask some security details and access the account. We will follow up right away.