I've just wasted 1 hour 40 minutes of my life on hold to your cancellation department. Is there any other way to cancel an account rather than having to go via your pathetic customer services team?
Consider the following options:
Virgin Media Sales Operation SupportDiamond PlazaDaleside RoadNottinghamNottinghamshireNG2 3GG
Be aware of early cancellation charges if still within the minimum contract period.If cancelling due to a recent price increase state that in your letter.Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.
Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media) in your cancellation letter to confirm you are the account holder.