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tmattp
Tuning in
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Message 1 of 2
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Trying to cancel our account

I've just wasted 1 hour 40 minutes of my life on hold to your cancellation department.  Is there any other way to cancel an account rather than having to go via your pathetic customer services team?

 

Ta

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Superuser
Superuser
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Message 2 of 2
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Re: Trying to cancel our account

Consider the following options:

  • make Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.
  • Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:
    Virgin Media Sales Operation Support
    Diamond Plaza
    Daleside Road
    Nottingham
    Nottinghamshire
    NG2 3GG

    Be aware of early cancellation charges if still within the minimum contract period.

    If cancelling due to a recent price increase state that in your letter.

    Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

    Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media)  in your cancellation letter to confirm you are the account holder.