Sugggestion- online should provide better automated services.
The problems highlighted with contract termination could surely be easily solved if the web site account page had a section to terminate or change services and give 30 days notice-or is that to simple. They do offer a section to upgrade package, this should be used to change/terminate services
It seems that VM prefer to this by telephone which is almost impossible at times with long waits or dead connections.
To have to send a recorded letter simply to cancel services seems to be an old fashioned method.
Perhaps VM should make things easy for customers to make any changes, with such a poor customer service VM do not encourage customers to stay and that is a shame as the the product is good.
The VM community is the jewel in the crown for providing help, but VM should have a good 150 phone service also and enough staff to answer within a short time.
With the wide choice of broadband services and mobile 5g becoming available, VM need to look after their customers better to remain competitive and retain customers or even provide a reliable help phone line for customers.
How great it would be if you could change your package or terminate "online" without having to phone sales every time, and this will become an increasing event with the high cost of living implications at present.
I note there have been may posts recently where customers find it almost impossible to cancel services without writing to sunderland, still in the dark ages.
I have noted the Sunderland address, in case I do at some stage make changes in the future.
VM poor customer services were highlighted on a TV news channel recently with many complaints of poor VM customer service reported by the public, so perhaps something does need improving or shaking up.
