Virgin Media Community

[blueghostuk]

Hi,

I raised a complaint via the web form while logged in yesterday, I got an automated response with a code "C-040221579". I could see it on the My cases page yesterday "https://my.virginmedia.com/my-cases/view" - however today it is gone!

Has my complaint just been deleted, how can I track it now?

Thanks

[blueghostuk]

I have raised another complaint, about my original complaint disappearing with no response, this new complaint now appears on the track my cases page. Let's see what happens with this one!

[blueghostuk]

If i now refresh the track my complaints page - this one is now gone!

there is clearly an error with the my cases view page! please fix it!

[Zak_M · Accepted solution]

Good morning @blueghostuk 

Thank you for your post. 

I have taken a look over things, The first complaint raised is open and is still there. The second complaint has been closed as resolved due to it being a duplicate complaint. 

I will feed back about not being able to see the complaint on your cases page. 

Kind regards,

Zak_M