Total loss of service policy

[Tonyou60]

I had total loss of service ( landline phone, Broadband, TV) from 31 /1/22 to 11/4/22. I have been given £32 refund yet according to the Virgin Media automatic compensation scheme I should be awarded £8 a day. Why have I not been awarded this amount? Every time I phone I get passed from one person to another without any resolution.  A  formal complaint has now been made and I will be taking this further after 8 weeks. 

[japitts]

Under the FAQs on https://www.virginmedia.com/help/billing-and-payments/automatic-compensation , there's an FAQ marked "what if I disagree with the amount".

That refers you to the T&C where some of the exclusions are. The most obvious is that VM were notified of the loss-of-service and the delay was in their hands - rather than (as is frequently seen on these fora) that the customer is suffering in silence without reporting the problem.