Thinking of leaving but can't get through on telephone
I'm thinking of leaving Virgin Media for cheaper broadband elsewhere. I am told it is useful to phone to discuss this as sometimes discounts can be offered but I have tried four times and have been cut off twice, told that nobody was available a once and kept waiting for such an interminable time once that I just gave it.
Can anybody from Virgin Media on this message board help me to have this conversation in a way that doesn't sap my valuable time? At this rate, I'm going to end up leaving because it's easier than getting through to someone from Virgin on the phone.
Re: Thinking of leaving but can't get through on telephone
Thank you for reaching out to us in our community.
I am sorry you are thinking of leaving, I do apologise we are experiencing high calls at the moment due to our recent price increase, unfortunately it is our customer relations team you will need to speak to.