Virgin Media Community

[percivalpott]

I'm thinking of leaving Virgin Media for cheaper broadband elsewhere.  I am told it is useful to phone  to discuss this as sometimes discounts can be offered but I have tried four times and have been cut off twice, told that nobody was available a once and kept waiting for such an interminable time once that I just gave it.

Can anybody from Virgin Media on this message board help me to have this conversation in a way that doesn't sap my valuable time?  At this rate, I'm going to end up leaving because it's easier than getting through to someone from Virgin on the phone.

[Kippies]

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@percivalpott wrote:

I'm going to end up leaving because it's easier than getting through to someone from Virgin on the phone.

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You nailed it.

[Natalie_L]

Hi percivalpott, 

Welcome to the Community and thank you for getting in touch. 

I am very sorry you have been having problems contacting the team in regards to your package an potentially cancelling the service. 

Have you spoken to the team since your post to us? If not have you tried any of the other contact methods available here  ?

Thanks 

[Sololobo]

For those "thinking of leaving", text relay or a sign language interpreter are not really valid alternatives to Virgin Media actually answering their phones.

[percivalpott]

Still can't get through.

[Paul_DN]

Hi percivalpott,

Thank you for reaching out to us in our community.

I am sorry you are thinking of leaving, I do apologise we are experiencing high calls at the moment due to our recent price increase, unfortunately it is our customer relations team you will need to speak to.

We apologise for any inconvenience caused.

Kind regards

Paul.