on 13-03-2021 05:13
Since no one seems to be responding to my other posts here we go again with a new post.
For about a year i've not been able to manage my account online, when i go to profile i just get an error saying Oops something went wrong.
Ive spoken to both Level 1 & 2 Support who keep promising me to get it resolved but its one big joke on Virgin Medias part to a point i'm thinking of just cancelling and going with EE who is also my mobile phone supplier who can do me a good deal on broadband, OK may not be as fast but at least i will be able to manage settings etc when i want.
I'm gonna give Virgin 1 last attempt to fix this if they cannot do this then i am almost certain to move, please can someone from Virgin at the joke shop be kind enough to give me an update on what is actually taking place as i've not had anyone contact me even after promising for weeks.
Thanks.
on 13-03-2021 12:58
Hi SouthWaleschris, thanks for the message and we can see that an IT ticket has been raised for this. Can you confirm when you get this error message and date, can you also provide us with a screen shot? Chris
on 13-03-2021 13:22
Op good luck
on 14-03-2021 05:37
This is precisely what i get......
on 15-03-2021 11:03
Hi SouthWaleschris,
Thanks for coming back to us.
I've checked the IT ticket for you and it looks like the team are still investigating this matter for you, I am really sorry for the delay and for the inconvenience caused.
You'll still be able to access the billing side of things on your My Virgin Media account, just not the package change options for now until this is sorted.
Thanks so much for your patience.
Beth
on 25-05-2021 02:58
This problem still hasn't been sorted and i think it was first reported last October, what a joke.
on 25-05-2021 08:19
Really sorry for the delays, it's clearly not the level of service or experience we wish to provide SouthWaleschris. From looking at the ticket it is still open and has been since September last year, I have raised this with a member of the IT team to look into and to try to get this fully resolved as quickly as possible.
Rob
on 12-08-2021 22:11
I know i'm bumping this thread again but the issue still isn't resolved and its been around a year ongoing!!
on 16-08-2021 13:48
Hi SouthWaleschris,
I am terribly sorry to hear this issue is still ongoing - I have checked your account and can see that the ticket has now been closed, so I'll pop you over a PM so I can look into this for you.
Kind regards
Beth
on 17-08-2021 13:12
Hi SouthWaleschris,
Thanks for letting me know the issue has now been resolved via PM 🙂
Just give us a shout if you need anything else!
Enjoy the rest of your day,
Beth