The e-mail address linked to my old account cannot register for my new account

[ebruikra]

I wanted to connect virgin media internet before, but I had to cancel it because there was no infrastructure on my street. An account was created, I registered with my e-mail address. Then I had to cancel the virgin media connection. Now I am connected to virgin media internet again, but now I can't register, I can't manage my account. My old account information is coming out. My e-mail address has not been deleted even after 90 days, please help 

[Daniel_Et · Accepted solution]

Hi @ebruikra 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[McQuadeDragon]

Hi there Daniel
I am having a similar issue, I am not getting a verification email, I have checked spam and everything.The email is definitely spelled correctly.