Terrible customer service

[Retro_guy]

Being on hold for an hour isn’t the problem. Being put through to the retention department to tell them I want to give my 30 days notice and leave to then be cut off is beyond disgusting.
After phoning up a second time and to be cut straight off after being connected to the retention department is beyond a coincidence! 
so disappointed Virgin!

[Retro_guy]

Being on hold for an hour isn’t the problem. Being put through to the retention department to tell them I want to give my 30 days notice and leave to then be cut off is beyond disgusting.
After phoning up a second time and to be cut straight off after being connected to the retention department is beyond a coincidence! 
so disappointed Virgin!

[japitts]

You seem to have posted the same message twice in different sections of the forum, these have been merged.

If you want to give cancellation notice, you can also do so by writing in. The postal address is listed on https://www.virginmedia.com/help/cancel-virgin-media under "cancel in writing"

Or try calling back at a quieter time of the day.

[spell]

Which should be unnecessary because you should be able to do it by phone in a straightforward manner - I believe that this is some sort of regulation - it is no longer a secret that VM are now deliberately blocking such attempts - hanging up is hardly subtle!

[japitts]

I don't buy that VM are deliberately disconnecting inbound calls - to do that would require intent, and while VM's CS has its faults, that's not one.

Some kind of call routing fault that's not been nailed down and causes irritation in the meantime - somewhere between likely & probable.

[Tom_W1]

Hi @Retro_guy thanks for your post although I'm sorry to hear of your concerns regarding being unable to cancel.

Please allow me to send you a PM to discuss this further, so I can help look into things for you.

Please expect this to arrive shortly and respond directly when you can!

Many thanks