Terrible Customer services Disgusted as been charged for a package that I had called up and changed

[NeilWints]

My end of contract was coming up and the price had jumped by nearly £30. I rang and agreed a new package, was sent the order details which was a cost of less than original price. I've just been charged the price VM told me despite making a phone call and receiving an order via email confirming this. 

I now cannot get through on customer services number it just keeps cutting me off. Absolutely disgusted. Terrible Customer Services

[NeilWints]

Thanks for checking in Kain. Travis has done a superb job getting me back to where I started, with the original cost backdated to 21/9 when this was agreed. Obviously the proof is in the pudding, so once I see the bills adjusted and the correct amount taken by DD then I will be happy this is resolved. Thanks.

[Kain_W]

No problem at all,

Thanks for getting back to us on this!

I'm glad Travis was able to support you also.

Do let us know if you require further assistance!

Take care,