TV and landline cancellation - finding this impossible

[Ginger_Overlord]

Hi,

Came to the decision to cancel my TV package and landline (but keep my internet) with Virgin and chatted to someone on their 'message us' chatbot system last weekend. They advised that I would be receiving an email 24-48hours from now confirming the package that I would be changed to (£44.00 per month just for internet).

I never received any email.

I have tried chatting to them since but they now doen't respond to my chats. Do you think that my package won't be changed and they will continue to bill me for the package I am currently on?

Anybody had any luck cancelling packages since the bill increase letter was distributed?

Cheers,

Ginger_Overlord

[Zach_R]

Hi @Ginger_Overlord,

Thank you for your post and welcome back to our community forums. We're here to help.

I am so sorry to hear of your package related issues. Just to clarify, are you looking to carry out a change to your package, or are you looking to request the cancellation of your services? I only ask as you appear to have mentioned both in your post and and the thread title.

Thanks,
 

[Ginger_Overlord]

Hi Zach,

Thanks for your reply.

I am currently set up with TV, internet, and landline. I want to remove TV and landline but keep the internet. I was under the impression that this was arranged through the chat message I had with Virgin last week, although I didn't receive any confirmation email of this (I did save the chat log if you need to view this).

Thanks,

Ginger_Overlord 

[Akua_A]

Thank you for your response @Ginger_Overlord 

To verify what has been done, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,