Surprise charges

[Wesely2015]

Hi all,

So after only 2 weeks ago having problems with my contract I've now had a surprise bill come through. On the phone I was told the package I'd now be getting would cost £90 all in.  While trying to do a speed test on my shocking Internet connection I noticed my next bills now £111.67!! Honestly at my wits end with this now.

[Wesely2015]

I think we're back working now thank you

[Lee_R]

That's fantastic @Wesely2015 and thanks for getting back to us.

Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Also, please bear in mind that our website offers lots of helpful information and also, you can manage your account from here.  And for future reference, just in case you had a self install, and it was a need to register your equipment?  If you ever face that scenario in the future, then you could call: 0800 953 9500.

Regards

Lee_R