Struggles with confirmation email on account

[Wilray47]

Setup an account in August, tied to the accont number given by Virgin Media

When trying to login to the account it shows 

"Sign in to My Virgin Media

 You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your My Virgin Media email' and click the link in the email."

We did receive an email advising to confirm the account, but when you select the included hyperlink, it goes to Virgin website and says there's an error

Oops something went wrong and to confirm your email 
(that's what we are trying to do)

This has been going ever since

When we call they don't seem to be able to help 

[Jodi_S]

Hi Wilray47,

A warm welcome and thanks for posting on our community forums. We can certainly help you with this issue, as you are unable to verify your email address on the link we have sent. We can get this verification email sent from our end for you again to see if this works.

I will pop you over a private message to take some details so we can get this actioned for you.

Please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Hi Wilray47,

Thanks for the private message. I'm pleased to hear that I was able to resolve the issue, and now you are able to log into your online account.

If you have any further issues, please come back to us through this channel.

Kind regards Jodi.