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Message 61 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

We've passed the details to our cabinet management team along with an image and the cabinet reference requesting they attend and secure the cabinet.

 

Rob

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harris1972
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Message 62 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Robert-thanks for replying. The cabinet needs to be repaired or replaced- "secured" by your contractors' standards seems to mean just erecting some orange barriers around the damage & leaving it at that. Which for a temporary solution is fair enough, but when years have passed without a permanent repair it begs the question of how many times this cabinet can be "secured" by John Henry with barriers. Well-that's at least 3 times so fat by my count.

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Message 63 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

We understand that is definitely not ideal harris1972.  

 

I am afraid we do not get updates on the cabinet repair but if you find this is the case again please let us know and we will have the matter escalated. 

 

Thanks, 

 

 

Nat
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harris1972
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Message 64 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

I am afraid we do not get updates on the cabinet repair but if you find this is the case again please let us know and we will have the matter escalated. 

Natalie-that's a huge part of the problem right there. Not just for me but for anyone reporting issues. Not just here but on social media,in store or by phone.

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Message 65 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Although we do not get updates, we are made aware of the reference so if the issue is not resolved we are able to chase this up.  If the cabinet is not repaired, we are more than happy to proceed with escalating the matter. 

 

Thanks,  

Nat
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harris1972
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Message 66 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Still not sorted, please escalate

 

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Message 67 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Hi harris1972,

 

I am going to send you a private message, if you can reply to that I can look into this for you.

 

Thanks Joe_F

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harris1972
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Message 68 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Phone line dead again -2nd time in a month. Incredibly poor service. Might it have something to do with the recent bad weather & the street cabinet that is still hanging open?

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harris1972
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Message 69 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Engineer has been & rectified the fault. Main cause of the issue-water ingress into damaged cabinet. The same cabinet that was reported at the start of my thread & is still not fixed. So no phone service for 24+ hours because John Henry cannot be bothered to do the job. Time to cancel my contract.

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harris1972
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Message 70 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Contract now cancelled.

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