I have fed this back once more.
I am incredibly sorry about this. I have asked that team to escalate this again with the contractors for you.
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Still no action from John Henry,your contractors I believe who are dealing with this.
My apologies, I am sure we'll have this sorted soon
Respectfully John I will believe it when I see it- that has pretty much been the response since first reporting the issue.
Thanks for keeping us posted on this harris1972.
We have escalated this up on more than one occasion for you however the teams have come back to say that they won't be replying to us any longer.
Instead should you require an update you will need to contact them on the number I posted above. Here it is again: 0333 000 5925 Opt 3.
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And still the wait for a repair goes on.
Having spoken to the teams several times since they stopped wanting to reply to you-the wait still goes on. No firm date given. Been waiting for over a month for an e mail update.