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Forum Team (Retired) Kaz_A
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Message 21 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Anytime lovely

Hopefully this is the end of the road for this issue but if not please keep me posted as I want to make sure we get this sorted for you.

Thanks again

Karen


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harris1972
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Message 22 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Well-that's Monday come & gone. No fix.

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harris1972
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Message 23 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Tuesday 2.30pm -still no sign of a new cabinet or a repair crew.

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Forum Team (Retired) Kaz_A
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Message 24 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Thank you for letting me know.

I've got back to the team that escalated this for me for them to log this as an escalation with the crews.

I'll keep you posted.

Kind regards

Karen


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Forum Team (Retired) Kaz_A
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Message 25 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Hi harris1972

The lady I have been dealing with this for you with has popped back and apologised no one turned up.

She has re escalated this back to them this morning for us.

Kind regards.


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harris1972
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Message 26 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Just out of interest Karen-did she explain why no one has turned up or why the fix has taken so long?

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Forum Team (Retired) Kaz_A
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Message 27 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

The lady I am dealing with liaises with the contractors via email and they had agreed to to the job on the weekend or by Monday at the latest. That's all she has been advised.

She was as unaware of it not having been completed as I was until you came back to advise.

I am sorry about this lovely. I promise between myself and my colleague we will keep on this till it gets sorted. It's madness this has been ongoing for so long and I totally get your frustrations with this one!

Cheers

Karen


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harris1972
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Message 28 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Respectfully Karen- I think you as a company need to have words with your contractor
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Forum Team (Retired) Kaz_A
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Message 29 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

I completely appreciate your phrasing there lovely.

I have passed the feedback on about the fact this has been reported multiple time and has taken well over a year to be escalated and this is still not actioned and on the back of this I do hope that they indeed are taken to task.

Kind regard

Karen

 


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harris1972
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Message 30 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Update- 24 hours after our last chat,no response.

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