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Forum Team (Retired) Kaz_A
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Message 11 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Hi harris1972

I am sorry that at the time of your reply this was still an issue.

Is this still the case? If so let me know.

I know Kath logged this or she would not have been given the reference number.
I know she is in on Monday so we can ask for the original email she sent to be further escalated back to the Cabinet Teams

I'll pick this up with her Monday for you if this is still an issue. Please keep me posted.

Kindest regards.


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harris1972
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Message 12 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

No-this cabinet still has not been repaired. It is still hanging open, minus a door with exposed wires. There seems to be a massive failure of communication within your company- it has been impossible to get any form of status update or explanation as to why this box has been left in the terrible state it is in. Apathy is not a trait that customers like in service providers.

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Forum Team (Retired) Kaz_A
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Message 13 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

I appreciate you letting me know and thanks for getting back to me.

I'll get this escalated Monday for you when I have all the information I need to do so.

Catch you then

Karen


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Forum Team (Retired) Kaz_A
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Message 14 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Good morning harris1972

I have the cabinet details from the previous time Kath logged this but due to the time of year she's not very well and I was unable to catch her yesterday.

I have independently logged this using the last reference number she gave of VM/CIP/344507. 

I have asked them to escalate this, advised you have logged this yourself at least 4 times and have also adv that this has been in this state for up to 2 years as you have previously mentioned.

I have asked them to keep me in the loop on what they are doing to resolve this.

Kind regards.

Karen


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Forum Team (Retired) Kaz_A
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Message 15 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Hi harris1972

Please see the below feedback from the Cabinet Team.

Keep us posted.

Kind regards

Karen

R5 SECURE - 2G08A07T12/02 - 512

A, Karen

F006721839

This has been put on a 2 hour response.


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harris1972
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Message 16 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Thanks Karen. Hopefully a 2 hour response will involve more than erecting a plastic barrier & sign. The last time they lasted about a week-it needs a proper replacement.

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harris1972
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Message 17 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Lo & behold- a plastic barrier. In fairness they did arrive within the 2 hours, but having known about the damage for so long it is pitiful that this is the best that Virgin can do- especially seeing how quickly Openreach have responded to their damaged cabinets.

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Forum Team (Retired) Kaz_A
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Message 18 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

I'll feed this back Harris and ask about the permanent fix for you.

Kind regards.

Karen


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Message 19 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Hi harris1972

I've just been updated that the permanent fix to this is planned for this coming Monday

Please keep us posted on this and we will escalate back if this is not the case.

Thanks again

Karen


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harris1972
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Message 20 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Thanks Karen

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