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harris1972
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Message 1 of 74
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Street cabinet still not fixed (area 21-see April 2018 archives)

After countless times of reporting the street cabinet in my road still has not been fixed. This box has been damaged for over 2 years & has been reported here, using the automated service, on Twitter,the international call centre & the UK call centre and logged at a Virgin store. It has also been reported to the local council. The damage gets logged-but no repair has been forthcoming & no one seems able to give an update. Reports on here get archived, or threads get locked & after 10 months since reporting on this site no repair has been effectively carried out. I am sure that I will be asked to fill out another customer survey about this thread -you can pretty much guess what that is going to say.

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Forum Team (Retired) Kaz_A
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Hi harris1972

Many thanks for taking the time to get in touch with us about the cabinet.

I am sorry that this has not yet been solved for you.

If you can pop back to the PM I have sent to you I can take a look at this for you.

Many thanks

 


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harris1972
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Message 3 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Fix a street box in area 21

Hi-hope you can help. Over the last 12 months I have reported a damaged street box via the automated system at least 3 times. The box must have been hit by traffic-it is buckled & hanging open & has been for a year now. It is located in SE3  9QP on Birdbrook Road just by the A2 bridge. 

Re: Fix a street box in area 21
 

IMG_20180503_143228 (1).jpgReported 4 timesIMG_20180503_143408.jpgIn this condition since March 2017

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Forum Team (Retired) Kath_F
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Message 4 of 74
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Hi harris1972, 

Thanks for your post and for reporting the cabinet to us. 

I have emailed this over to the Cabinet Maintenance team and they will get this addresses as soon as possible 🙂

Thanks,

Kath_F
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harris1972
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Please could you ask for a status update & the reason for such a long delay in repair? I would be interested in their reply.

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Forum Team (Retired) Kath_F
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Hi harris1972, 

Thanks for coming back to us here. 

This has been booked under reference VM/CIP/344507. 

I'm afraid we're not privvy to information like that. We're just able to book the jobs on with the relevant teams. 

Apologies. 

Kath_F
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harris1972
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

This is a massive part of the problem-the job gets booked but not completed time & time again. No reason is ever given why.

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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

My apologies for this Harris1972.

 

I am sure we'll have this fixed asap.

 

 

Kind regards,

 

John

John_GS
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harris1972
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Respectfully John- Virgin have been saying that since April.More fixing & less promising to fix needed.

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harris1972
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Re: Street cabinet still not fixed (area 21-see April 2018 archives)

Also now cabinet is missing a door.

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