Hi - I have already complained about not receiving a welcome email, which means I can't set up the Virgin Media app. I can see lots of people have complained about this. Despite entering into DMs with a member of your team, I have still not received the email, despite being told it had been sent again. I am now being ignored. Why is this so difficult to resolve - there is nothing in my spam or deleted emails.
I need this resolved today please or I will be escalating via a complaint to senior management wihin VM. No more messing about please.
