@27NickyBill wrote:
I opted out in November 2020 from all sales and marketing calls but this morning I had to make and official complaint because Virgin are still making them to both of my accounts. My second account is my school age son who also gets these calls whilst in school! Two hours after making my complaint I received yet another call from 0800 1836408. This is a clear breach of confidentiality- how will you be compensating me for this harassment before I seek another provider for all services.
This is one of the few occasions where registering with the TPS might actually be useful, if you have not done so already
https://www.tpsonline.org.uk/register
put in your own number(s) and those for your son.
You would then have an additional reason for VM not to contact you, as well as your VM opt-out.
If VM continue to contact you, you can also log a complaint with TPS once registered, after a certain time has elapsed.
You could also register a complaint with ICO that VM were not recording your marketing preferences correctly
https://ico.org.uk/make-a-complaint/your-personal-information-concerns/
However, I have had to log an issue (not related to VM) recently with ICO and got an automated reply that there was a backlog of 3 months before the issue would even be allocated to someone to look at the matter (so not necessarily a fast process!).
Doing either of the above might not have any direct effect on the actions of VM. It will, however, contribute to a body of evidence against VM for any widescale issues that may be identified if their marketing practices are running out of line with the rules and reg's.
