Started new 18 month £25 contract but charged £54.25

[z80dan]

Hi,

I renewed for another 18 months on 28th November with a monthly price of £25. Our first bill was generated this morning and it's for £54.25 (the standard price we would have moved onto had we not committed for another contract period).

Could someone look into this please?

Thanks,
Dan

[Gareth_L]

Hello z80dan.

Thanks for your post.

Sorry to hear the cost of the package hasn't changed since you re contracted to the same cost as previously.

I need to apologise as a Forum Team we are unable to help with billing/package issues.

You will need to contact us by calling 0345 454 1111 option 1 the 2.

Can you please let us know how you get on?

Gareth_L

[Anankha · Accepted solution]

Have you checked future bills to see if the cost is the same? 
Sometimes the first bill is higher to cover part of the first month & the next month, also often the shown price doesn’t include the reduction but the actual cost will this will be shown on your bill as a credit maybe.

[Ayisha_B]

Keep us posted @z80dan 😊

All the best!

[z80dan]

Thanks Anankha and Ayisha! I checked with the account support team and, yes, there's a future credit on the account. Our February bill will be £0.

[Anankha]

Great news. I’d keep an eye on future bills to see if the agreed price is honoured.