Sorry, we can't confirm your username

[kclfc]

I've just subscribed to a new virginmedia service (new property) and I used a "+" in my email address when i registered. So I'm stuck in a loop, where i can't confirm the username and if I try to register using a normal email address, the system tells me that my account has already been registered with the long email address (with the +)

is there someone in this team who can unstick me?

[Carley_S]

Hi kclfc

Welcome back to the community. 

Sorry to hear you're having issues with confirming your username. Can you confirm if this is the same username you have used previously on an older account with us?

[kclfc]

Hey Carley,

This is a new virgin media (broadband) account and a new online "my virgin media" account.

This email address has never been used before.

Happy to provide specifics in a DM.

[Ayisha_B]

I'll be more than happy to help further @kclfc

Will pop you a PM now 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!

[Ayisha_B]

Thanks for your time via PM @kclfc

Glad I was able to get the issue sorted for you and you can now access your account 🙂

If you need help with anything else, just give us a shout.

All the best!