Sorry to see you go issue

[JackEJ]

I'm getting an error message when trying to register for virgin account. It's saying sorry to see you go. We have closed your account and you can no longer register. Install was this morning and everything connected up fine. Tried 2 email addresses and same problem with both.

Thanks, Jack.

[Tom_W1]

Hi @JackEJ thanks for your post here in the Community - welcome!
You don't need to respond to this, as I know we're already communicating privately following your post in another thread.

This is just for the benefits of this thread so we can bring this to a close.

Let's hope we can get this sorted for you soon!

Many thanks