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Sorry, there was a problem registering that password. Please choose a different one.

Tuning in

I am another unhappy customer who cannot register account but the services were up and running since 07/03/2023.

I can see there had been so many griefs from customers for registering on that portal.

Can you please fix it asap?  Otherwise customers are unable to view their accounts.

Many thanks

Another very unhappy customer


Forum Team
Forum Team

Hi there @shtike 


Thank you so much for your post and welcome back to the community forums, it's great to have you here. 


I am so sorry that you have faced this issue with your account and I understand how frustrating this must be.


Can I ask if you have had another account with us before that used this email? If not can I ask if you have tried registering via an incognito browser? 


Thank you. 

Hello Ash
I think I have another account with you with the same email address back in 2011-2014 at different address.

I am now trying to register for the new address with new account number and area but having this issue.

Can you please resolve this for me?


Thank you for clarifying and I would be happy to take a closer look into this with you via a PM. 


I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

I have replied your PM.

Now that it is not resolvable by this Forum, is there any places I can escalate because it is a joke that service is even up and running and no one here can sort out this issue.


Hi @shtike 


We are sorry that we have not yet been able to resolve this for you, one of our agents has raised a ticket for you again in regards to this and when they are able to they will respond to your PM and update. 


Thanks again.

Hi @shtike 

Please can you try to create your online account now, the team have confirmed that you should now be able to register your account.

Please let me know how it goes.

Kind Regards,


Not applicable
Same issue here @Ash_C - please can you help me to sign-up to my account.

Hi andr3wrichardso,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you have been unable to set up and Online Account, I was able to locate you on our system with the details we have for you and it looks like you have only just been installed, it can sometimes take up to 72 hours for the system to recognise your account after installation.