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thawleylauren
Joining in

Can someone help me please! Just had broadband delivered today and trying to make an account on the my Virgin media app but it won’t accept any password I put in no matter how long, strong and complicated it is!!!

4 REPLIES 4

laurachop
Just joined

Same here!

 

"You can't use that password. Please choose another."

 

No matter what I try!


Here looking for a solution too

Tom_W1
Forum Team
Forum Team

Hi @thawleylauren and @laurachop thanks for your posts here in the Community, although I'm sorry you're having problems creating a My Virgin Media account.

Can you firstly please try the following password criteria:

- Between 8-10 characters long

- Must start with a letter, but contain at least one number

- No special characters

Please let me know how you get on?

Many thanks

Tom_W

Nope no luck 🙂

Thanks for trying thawleylauren,

 

So I can help further I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm