I DID follow up and the kind person Mark at Lithium has confirmed that the fix appears permanent, but requires monitoring. I was asked if I was prepared to do that on a daily basis and I agreed for a reimbursement.
It was suggested that a suspension of payment of my Virgin Media Account for two months might meet the criteria for the loss of amenties, time for work carried out and inconvenience suffered. Mark said that his managers would have to discuss that with me by phone and I await the call (not holding my breath). PLEASE LET JOWARD and RAQUEL know that I am waiting to speak to them.
Thanks for the update, I'm glad to hear the team have been in touch and the issues with your online account have been resolved.
I appreciate the inconvenience this has caused for you and the time it's taken for the team to get in touch, but I'm afraid we wouldn't normally offer any type of compensation for issues with the online account as this is a value added service.
I'm sure the team will be back in touch with their resolution soon, keep us posted with how you get on.
As you will have seen(?) from the start of this thread, I was not the only person or account suffering from the inability to sign in to ANY APP or ACCOUNT attached to Virgin Media.
The inability to access ANY Virgin App, let alone the Virgin Media home page, was inconvenient to say the least.
Then I was asked to help to try and resolve the Password problem by joining a webchat, which I did and thought I had helped along the way.
I spent from mid-June until solution in mid-July helping daily.
For the above reasons, I think I am owed some compensation: none of that which I have quoted above are "VALUE ADDED" -- they are paid for out of my monthly charge and I was unable to use them because I could not Sign In.
I have received a letter from an Operations Manager dated 8th August 2019, as Jowal promised, saying that negotiations are concluded after investigations into COM103495633 (27-06-19).
However, this letter has made no comment, nor does it appear that any investigation into Ticket P009403078 (18-06-19) has been carried out.
Because the fault that NOBODY could log in or change passwords for at least a month and the assistance I gave via webchat, as requested by Twitter Desk on 18th June 2019, I believe I am owed two month's free on my current contract.
To this end, I shall be consulting CISAS, as recommended in the letter of 8th August 2019.