Why will my email and password still not work and let me sign in to my account. This seems to have been going on for 3 weeks now and still no resolution. I have tried different browsers and an alternate email address on each browser.
I am having the same problem after creating my new account. Every time I try to log in, it says my details are incorrect. I have tried resetting my password but nothing seems to work. Hopefully someone can advise where I am going wrong.
Really sorry to hear you're both having problems with your online account. We are aware of an issue that was impacting our customers accessing the online account last week, this should now have been fixed!
Can you both try resetting the passwords again and then try to sign in to your account? If you're still having problems please let me know and I can investigate further.