Sign up issue - email verification

[catherine_gra30]

All I want to do is verify my email address to complete by account sign up for my new fibre contract. I received one email verification code which after clicking on it within an hour of receiving it said it had timed out. Clicked the button to request another and I have received nothing (its not in junk or spam). When I rang customer service line last week they said they'd raise a ticket with IT ... again nothing received and no progress made. Surely this should be an easy process?!?!?

Can someone help please 

Very frustrated so far. 

[Chris_W1]

Hi catherine_gra30, thanks for the message and welcome to the community. 

I am sorry to hear that you are having issues with the email verification and this is not the experience which we want you to have with us. 

I will send you a private message so that this can be looked into further. 

Kind regards, Chris.