Where do I even begin to start?
My two contract was due to run out so I called up retentions on the 23rd April to see what deals I could get, after much back and forth, I agreed a contract at £69 per month for the package I wanted. I thought all was well and carried on with my life.
Later that day I received my contract confirmation email but to my horror the bill was £139.05 a month. I called back up the following day on the 24th to get this sorted out immediately. I was passed around multiple departments and just fobbed off by most agents. I even asked for manager multiple times which was refused. Eventually I was promised a call back within 48 hours.
On the 30th I had still not heard anything so called back up and spoke to another agent who was actually keen to help out, he popped the original call in for a review and reassured me it would be honoured if that is what was agreed. Spoke to him over the course of a few days and thought all was well, promised another call back but once again I have not received it to this date. My new package requires an engineer to fit the TV box I imagine but nothing has been arranged nearly a month on.
Called back up a few days ago and was promised ANOTHER call back. Once again, nobody has tried calling. No agent wants to deal with this query and I am getting no further forward with my complaint. I really do not know what to do or try next which is why I am here. I am expected to pay for this all very soon even though I have not had the service which was agreed in the contract.
If anybody has any suggestions they would be greatly appreciated.
