Set up Virgin Media with incorrect email

[Abbie101]

I signed up with virgin a few days ago, and I’ve not received any emails etc, I got my sim today, and sorted it out, which took forever as I did an incorrect email address, which I’ve now realised means my virgin one would be the same: hence why I’ve not received any emails regarding it🤦🏻‍♀️ 
Is there anyone on the team that could help me sort this out please? 

[John_GS · Accepted solution]

Hi @Abbie101

Thanks for posting, welcome to both the community and indeed Virgin Media 🙂

No worries at all, I shall PM you now to help resolve this 🙂

Best,

[Abbie101]

Thank you 

[John_GS]

Thanks for joining me on PM, @Abbie101

Just to update the thread, this was sorted 🙂

If you do ever need anything, pop us a post on here and we'll help further.

Best,

[BabyDLiverpool]

I have set up my account incorrectly with the wrong email so I cannot verify how can I reset to set up my account

[Abbie101]

Ring them, they sorted mine out over the phone within minutes. All sorted now 🙂

[BabyDLiverpool]

Would do if I could find a number to call. I tried the chat bit which was useless

[Steven_L]

Hey BabyDLiverpool,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your online account, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L