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Services suspended

COB
Tuning in

on ‎30-12-2021 20:07

My services have been suspended and when I logged in to check why it said I have an outstanding balance of £0.00. (The monthly bill has been paid.) It says I have to pay to have the services restarted. I'm not sure how to do this. I made a nominal payment of £1 in the hope of resolving the issue but it doesn't seem to have worked (yet). Any advice on how to deal with this would be appreciated.

 

Screenshot_20211230_200645.jpg

 

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎30-12-2021 20:36

That's an impressive website error!

Realistically you've got 2 ways to rectify this..

1: Wait on here for staff to respond and exchange details via the forum PM system, likely to be tomorrow

2: Call in - using 0345 4541111 from another working phone if necessary - and speak to an agent.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Paul_DN
Forum Team
Forum Team

on ‎31-12-2021 08:12

Hi COB,

Thank you for reaching out to us in our community and welcomer back, sorry to hear your services have been suspended for no apparent  reason, I have tried to have a look our end however I have been unable to locate an account with the details we have for you, so I can try to help further I will invite you into a private chat, so I can get some further information, I will send an invitation shortly, please click on the purple envelope to accept?

Regards

Paul.

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